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We are based in Victoria and follow Victorian Public Holidays.

• Monday – Saturday: 9AM to 5PM
• Sunday: 9AM to 12PM

Yes, absolutely! The colours and composition will be the same or a close match, however the shape or end result will never be identical to a reference photo.

Please email your details and any inspiration images to enquiry@ballooncorner.com.au and we'll do our best to bring your vision to life.

Absolutely! We are located in Burwood East, Victoria. Please contact us before arriving to ensure someone is available.

• 📧 enquiry@ballooncorner.com.au
• 📞 (03) 7052 9998

Yes, we accept changes or modifications to orders. All changes must be made at least 48 hours before your delivery date/time. After this cutoff we may be unable to accommodate modifications.

Although we try to maintain stock levels that keep up with demand, some popular items may sell out. We reorder regularly — please contact us and we'll let you know when the item is back in stock.

When filled with helium, an 11-inch latex balloon will generally float for:

• Without Hi-Float: 12–18 hours
• With Hi-Float: up to 3 days

If your balloon has a metallic or pearl finish, its average float time reduces slightly to around 16–18 hours without Hi-Float.

Hi-Float is a liquid protective coating inserted into the balloon before inflation. It spreads around the inside to create a barrier that slows helium from escaping through the latex.

• ✅ Water-soluble and non-toxic
• ✅ Can extend float time from hours to days
• ✅ Safe for indoor and outdoor use

Air-filled latex balloons do not float, but they have a much longer lifespan than helium-filled ones. In the right conditions, air-filled balloons can last several days to several weeks.

They're a great option for garlands, arches, columns, and table centrepieces where floating isn't required.

No — helium is not flammable and is very safe to use around candles and open flames.

However, please note that inhaling helium repeatedly is dangerous. Helium is an asphyxiant — it can displace oxygen in the lungs. A single small puff for a funny voice effect is generally not harmful, but repeated inhalation can cause suffocation.

Our range includes two primary finishes:

• Pearl: Solid, translucent colours with a sheen similar to a pearl. Elegant and sophisticated.
• Standard: Opaque finish available in a wide range of bright, vivid colours.

We also stock chrome/metallic, confetti, and personalised printed latex balloons.

There are a few fun and responsible options:

• 🎉 Let the kids pop them — always a hit!
• 🏠 Take them home as a keepsake
• ♻️ Deflate and dispose of responsibly

We offer a range of convenient payment options:

• 💳 Visa & MasterCard
• 🅿️ PayPal
• 🟩 Afterpay (buy now, pay later)
• 🟡 Google Pay

All prices are in Australian Dollars (AUD) inclusive of GST.

Yes — every credit card transaction occurs within a fully secure, encrypted environment. We do not retain your credit card information after your order is complete. Your details are submitted directly to our bank.

Please check the following:

• Ensure all card details are entered correctly (card number, expiry, CVV)
• Check with your bank to confirm the card isn't blocked for online transactions
• Try a different browser or clear your cache and try again

If you're still having issues, contact us and we'll help sort it out.

All successful transactions receive a confirmation email within one hour of purchase. You can also check your bank statement for a processed transaction of the same amount.

If you're unsure, please email us and we'll confirm whether your order was received.

Absolutely. We value your privacy and work hard to ensure that your personal and payment details are secure and will not be released to any third party. You can read our full Privacy Policy for complete details.

No. We do not store your credit card details at any point. Payment information is processed securely through our payment gateway and we never have direct access to your full card number.

Never. Your personal information will not be sold, shared, or passed on to any third parties. Your privacy is extremely important to us and we treat your data with the utmost care and respect.

Yes! We provide both delivery across Melbourne and pickup from our Burwood East location. Our team takes great pride in ensuring your balloons arrive safely and on time.

Please see our Delivery Price Chart for charges to your suburb.

We plan to arrive on time or up to 30 minutes early. Please ensure someone is home during your delivery window — we can only wait up to 5 minutes at each location to meet our delivery schedule.

If no one is home and we can't reach you, your balloons will be returned to our workshop for same-day collection before 5PM. Redelivery is not available.

Pickup is available from our Burwood East warehouse Monday to Saturday, 9AM to 11AM.

• If you miss your pickup window, you may collect the next day between 9–11AM
• For alternate times, please email enquiry@ballooncorner.com.au
• No refund will be given if no collection occurs

Once we have delivered balloons to your venue, responsibility for them passes to you. Balloons can be fragile and many factors outside our control can affect them, including:

• Room temperature and heat exposure
• Sunlight and outdoor weather conditions
• Contact with sharp objects
• Accidental damage by venue staff or other guests

We aim to process refunds within 7 days of receiving a valid return or confirming the refund is applicable. Refunds are issued through the same method used for the original purchase. You'll receive a notification once the refund has been processed.

A refund will only be provided in the following circumstances:

• We fail to deliver your order
• We put the wrong text on your personalised balloons
• We delivered a significantly different product to what you ordered (slight colour variation is acceptable)
• A balloon is deemed faulty after thorough inspection — refund applies to the cost of the faulty balloon only, not including delivery

Our quality control team carefully inspects all products before they leave our warehouse. In the rare event your item has a defect or was damaged during delivery, please contact us within 2 hours of receiving the goods.

Please include a photo of the issue when contacting us so we can assess and resolve it as quickly as possible.

📧 enquiry@ballooncorner.com.au